Shipping policy
Shipping policy
We dispatch most orders within [1 to 3] business days and deliver in about [7 to 14] business days, with tracking on every order. Last updated: 5 October 2026.
Where we ship
We ship to [United States, and list any other countries]. If your country is not offered at checkout, we cannot deliver there yet.
Processing time
- Orders are processed within [1 to 3] business days of payment, excluding weekends and public holidays.
- During busy periods such as holidays and sales, processing may take a little longer. We will email you if there is a delay.
- Orders cannot be changed or combined once they have been processed.
Delivery times
|
Service |
Estimated delivery after dispatch |
Cost |
|---|---|---|
|
Standard |
[7 to 14] business days |
[price, or free over a set amount] |
|
Express (if offered) |
[3 to 6] business days |
[price] |
Delivery times are estimates, not guarantees. They depend on the carrier, customs and your location. Your pod ships from our fulfilment partners, which may be outside your country.
Tracking
- When your order ships, we email you a tracking number and link.
- Tracking can take 2 to 3 days to show updates after dispatch.
- If a parcel is sent in more than one package, each package may have its own tracking and arrive on a different day.
Shipping costs
Shipping costs are shown at checkout before you pay. Any free-shipping offers are shown on the store at the time you order.
Customs, duties and taxes
- Prices and shipping charges [include / do not include] any import duties, customs fees and taxes.
- If duties or taxes are due on delivery, you are responsible for them, and they are set by your country's authorities, not by us.
Delays
If we cannot ship your order within [30] days of your order date, we will email you with a new date and the option to cancel for a full refund.
Wrong address
- Please check your delivery address carefully before you pay. We cannot guarantee a change after dispatch.
- If an order is returned to us because the address was wrong or incomplete, we can ship it again once you cover the extra postage.
Lost, damaged or wrong items
- If your tracking shows delivered but you cannot find your parcel, check with neighbours and your household first, then email us within 7 days.
- If your parcel is lost, damaged or contains the wrong item, email purrpod@gmail.com within 14 days of delivery (or within 30 days of dispatch if it never arrived) with your order number and photos where relevant.
- We will send a replacement or give you a full refund, as set out in our return and refund policy.
Questions? Email purrpod@gmail.com with your order number and we will check on it for you.